Tips & Support

I paid the scammer using Alipay

When an Unauthorized Transaction (as defined below) occurs in your account, Alipay will provide some compensation for your every eligible Unauthorized Transaction as long as you follow the procedure terms described below.​

An "Unauthorized Transaction" occurs when money is sent from your Alipay Account, either through the stored value with your Alipay Account or the credit or debit card linked to your Alipay Account, that you did not authorize and that did not benefit you. ​

For example, if someone steals your password, uses the password to access your account, and sends a payment from your account, that an Unauthorized Transaction has occurred. You have the obligation to ensure the safety of your account. 

If you authorize someone to access your account (provide them with your login information), but they conduct transactions without your knowledge or permission, you shall be responsible for all the consequences arising from such use.​

A transaction which initiates refund is not under the protection of Alipay Member Protection program.

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