Tips & Support

I paid the Scammer using Paypal

If you paid with Paypal the procedure to get your money back differs depending on the situation:​

  • Product not received: If you purchased something and haven't received it, it's not as described, or you feel the payment is unauthorized, you can file a case in the Resolution Center to start the process of getting your money back.​
  • If you paid a merchant (company) but changed your mind on a purchase and want your money back, you’ll need to contact the seller and ask them to cancel your purchase. ​
  • If the payment is completed, please ask about their return policy, or request a refund. Please review the steps below on finding your merchant's contact information.​

​To find the seller's contact information:​

  • Click Activity at the top of the page. (See screenshot)
  • Click the transaction in your list of recent transactions.​
  • On the "Transaction Details" page, you’ll see the seller’s name, email, and, if available, the seller’s customer service phone number.
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