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Not answering on legit refund request. I have subscribed and paid immediately for a monthly service. After 5 minutes i realised that the service would not work for me, i sent them an email as requested in their site. They have not answered on the
topic, we exchanged 6-7 emails and they only explain how to cancel the subscription, in a way that's not even correct because to cancel their website say to contact them, and then they tell you to do it yourself but it's an infinite loop.<br />
Most of all, their terms and conditions say you can get a refund within the first 14 days, it took 5 minutes for me, no refund and not even an answer. Very poor customer service and not compliant with the legal terms.
Date de l'avis 2023-09-11 16:57:51