Chaletowners[removed by editor] is an agency like any other accommodation agency. It does not put you directly in touch with the owner as suggested in the way that VRBO or AIRbnb operate. This is website is simply misleading. Unfortunately when we tried to book they accepted two bookings for the same date, from two different people in our party (we didn't realise that two of us were trying to book the same place). However, they didn't know that we were the same group and yet they accepted BOTH bookings which indicates their level of integrity... They then advised that we could not pay by credit card when in fact you can. Once we didn't want to book they suddenly said that credit card was acceptable but it was too late by then. I have no idea why they would lie but perhaps it affects their commission rate if they persuade guests to pay via bank transfer? Be aware you are NOT talking with the property owner, just a middle man so to speak. Having tried to cancel our reservations (having lost faith in them) they continue to hassle us to book. We have booked something else, elsewhere, so I am unsure as to why they continue to hassle us. Very odd indeed.