I purchased the software and discovered that it is not functioning properly in the UK. Despite attempting various troubleshooting steps, we were unable to resolve the issue, specifically with the tracking feature. We promptly reported the problem and requested a refund within the 14-day purchase window. However, despite months passing, we are still pursuing this matter. Each time we reach out, the team suggests contacting service support and attempting further solutions. We have confirmed that our situation aligns with the refund policy, as the software is not working on genuine, non-jailbroken devices. We will persist in our pursuit of justice until a resolution is reached.