Online Shopping Scams

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The company which belongs to the known Online scammer ChicV INTERNATIONAL Holding LIMITED prevented me from sending back a pair of shoes which turned out to be of a bad quality.
To contact the company you can only write them an email which they either don't answer at all or answer with an automatic reply and very late. I asked them to inform me where to send the shoes back, I was also ready to bear the return shipment costs to China but they never answered this question.
According to their return policy, the return shipment of goods is only possible within 15 days. They deliberately didn't answer my question about the return address so that the deadline for return shipment has expired and now they answer and say: "We are sorry to let you down but the deadline is over".

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