CryptoCurrency / Bitcoins Scams

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hi there , I have deposited bitcoin from bitbay to coinfalcon (both trades-exchanges ) but i have made a mistake . i sent bitcoin cash to a bitcoin wallet address and now coinfalcon says they wont send it back, exchange or help me with it . they said it has been lost , like i lost it .
It was my first tansaction as well . i feel really unrespecful,unhappy and mad with how they treated me . I have a 3 months old baby and i cannot afford to loose any money. they just didnt care .
I will send more details once you accept my complain . thank you

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