Foire aux questions

Vous trouverez ci-dessous les réponses aux questions que nous recevons le plus souvent, tant de la part des consommateurs que des propriétaires de sites Web.

Questions from Consumers

Who is behind Scamadviser?

Scamadviser was acquired by the Ecommerce Foundation in a effort to make online shopping safer for consumers.

I want to report a fraudulent website.

We are always sorry to hear that you got scammed by a website. If you want to report the website, use our search engine at the top of this page to find the website and leave a review. This way you can prevent others from getting scammed too!

You can also Report a Scam if you would like to share your full story. 

I have been scammed, now what?

Please contact the company by which you paid (Paypal, Adyen, Ingenico, etc.) and explain that you have been scammed by an untrustworthy site and ask them to refund the amount you paid.

You may be able to get help and advice from your bank if needed on what to do.

If you paid via credit card - call your bank and ask to start the "chargeback process" as you have been the subject of fraud.

Also, leave a review on Scamadviser about that website, this way you will help others not to get scammed too!

I love Scamadviser, where can I leave a review?

We're really happy to hear that! You can leave us a review on Facebook and on our own Scamadviser page.

Thank you!

If you rate a site very safe - does that mean I am totally safe from problems?

No! Our rating is a guide. We try our best to provide an accurate and measured rating but you also need to know that companies can still change hands, go out of business or use very under-handed techniques to pretend or hide their real identity. We can't catch and report every single site every single time... (not yet anyway!).

What do I do if the website I check is reported as suspicious / High Risk?

It's up to you! We rate sites based on over 40 different criteria. Some of which you may not concerned with. For example, if a website with a "" extension is really based in China it could reduce the score - however this may not be an issue for you. The Trust Score rating is really there as a guide.

Why does the check take so long?

Sometimes, checking a website can take a bit of time. Whilst we try our best at making things snappy,  we have to check many factors and contact certain third parties, some of which may be in foreign countries. Providing an accurate rating and this can take time.

FAQ pour les proriétaires de sites Web

Comment calculer le taux?

Nous avons développé un algorithme très complexe qui analyse automatiquement l'authenticité d'un site en analysant divers facteurs tels que la configuration technique d'un site, les commentaires des clients sur Internet (commentaires positifs et négatifs), en essayant d'identifier l'emplacement réel de l'entreprise, la qualité ou l'absence des coordonnées et bien plus.

Je veux avoir le sceau de confiance Scamadviser sur mon site Web, comment dois-je m'y prendre ?

Vous pouvez demander un Scamadvisor ou un sceau de confiance Safe Shop via notre formulaire de contact ou en postulant directement ici chez Safe Shop et nous essayerons de vous répondre dans les 2 jours ouvrables. Pour en savoir plus sur le processus de demande, consultez cette page.

Je suis propriétaire d'un site Web et je ne suis pas d'accord avec ma note de confiance, comment puis-je le signaler ?

Nous sommes conscients que notre note de confiance des conseillers en escroquerie n'est pas toujours parfaite. Si vous avez le sentiment que nous n'avons pas donné à votre site Web la bonne note de confiance (seulement quelques sites Web ont une note parfaite de 100), n'hésitez pas à nous contacter.

How about GDPR and Scamadviser?

We are often asked if showing information about a domain name is violating the European GDPR (Privacy) legislation. 

We checked with a legal consultant and she gave us the following answer:

"URLs or domain names are publicly available data. The GDPR protects the processing of personal data. Domain names are not considered personal data, so the GDPR doesn't apply."


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