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I ordered an Aluminum Telescopic Ladder 12.5' Heavy Duty Commercial Grade x1 for $39.90 with free shipping on December 26, 2018. The same day I got a confirmation email and an additional email the item was being shipped.
It is now March 5, 2019 and I still haven't received the ladder. I have sent at least 5 emails to the company and have not received one reply from them.

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