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Aflatek.eu: Raising shipping costs after payment received

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I ordered a compressor in Aflatek web shop and received SEPA wire transfer instructions after submitting the order. I paid the order and - after a few days - received payment confirmation with a note that the web shop is incorrectly calculating shipping costs and that an additional payment should be made. As shipping costs were half of the product price, I asked for a refund. A month and a half later, I still haven't received the refund. I contacted Aflatek several times during this period and received only a simple reply that the refund should have already been sent and that they will check.

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